Citizen's Charter
Section 2 of the Republic Act (RA) 9485 otherwise known as the Anti-Red Tape Act of 2007 states that:
“It is […] the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government.”
In strict adherence with Section 6 of RA 9485, the Department of Education established the following service standards or Citizen’s Charter:
“It is […] the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices aimed at the prevention of graft and corruption in government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified procedures that will reduce red tape and expedite transactions in government.”
In strict adherence with Section 6 of RA 9485, the Department of Education established the following service standards or Citizen’s Charter:
PROCESSING OF GSIS LOANS APPLICATION
PROCESSING OF PAGIBIG LOANS (MULTIPURPOSE, CALAMITY/EMERGENCY) APPLICATION
PROCESSING OF PRIVATE LENDING INSTITUTION LOAN APPLICATION
INSPECTION, ACCEPTANCE AND DISTRIBUTION OF TEXTBOOKS, SUPPLIES, AND EQUIPMENT
ONLINE REQUEST FOR DEPED EMAIL AND MICROSOFT 365 ACCOUNT
PROVIDENT LOAN APPLICATION
ISSUANCE OF CERTIFICATE OF EMPLOYMENT
FILING OF COMPLAINTS
ISSUANCE OF CERTIFICATE OF NO PENDING CASE
HANDLING OF INCOMING AND OUTGOING COMMUNICATIONS
ISSUANCE OF CERTIFIED PHOTOCOPY OF DOCUMENTS
PAYMENT OF EXTERNAL AND INTERNAL CLAIMS
ISSUANCE OF OFFICIAL RECEIPT FOR RETURNED EXCESS CASH ADVANCE AND OTHER FEES
PERSONNEL AND PAYROLL SERVICES (SERVICE RECORD, APPLICATION FOR ERF, APPLICATION FOR LEAVE, FOREIGN TRAVEL AUTHORITY REQUEST ON OFFICIAL TIME OR OFFICIAL BUSINESS, APPLICATION FOR RETIREMENT, PROCESSING OF APPOINTMENT)
PROCESSING OF PAGIBIG LOANS (MULTIPURPOSE, CALAMITY/EMERGENCY) APPLICATION
PROCESSING OF PRIVATE LENDING INSTITUTION LOAN APPLICATION
INSPECTION, ACCEPTANCE AND DISTRIBUTION OF TEXTBOOKS, SUPPLIES, AND EQUIPMENT
ONLINE REQUEST FOR DEPED EMAIL AND MICROSOFT 365 ACCOUNT
PROVIDENT LOAN APPLICATION
ISSUANCE OF CERTIFICATE OF EMPLOYMENT
FILING OF COMPLAINTS
ISSUANCE OF CERTIFICATE OF NO PENDING CASE
HANDLING OF INCOMING AND OUTGOING COMMUNICATIONS
ISSUANCE OF CERTIFIED PHOTOCOPY OF DOCUMENTS
PAYMENT OF EXTERNAL AND INTERNAL CLAIMS
ISSUANCE OF OFFICIAL RECEIPT FOR RETURNED EXCESS CASH ADVANCE AND OTHER FEES
PERSONNEL AND PAYROLL SERVICES (SERVICE RECORD, APPLICATION FOR ERF, APPLICATION FOR LEAVE, FOREIGN TRAVEL AUTHORITY REQUEST ON OFFICIAL TIME OR OFFICIAL BUSINESS, APPLICATION FOR RETIREMENT, PROCESSING OF APPOINTMENT)
